Privacy Policy
In the following, we provide you with information on the processing of your personal data when you visit our website.
1. Contact and responsible person
1.1 Responsible company
Ravensburger Verlag GmbH
Robert-Bosch-Strasse 1
88214 Ravensburg
Germany
E-mail: [email protected]
Phone: +49-(0)751 86 0
Fax: +49 (0)751 86 13 11
1.2 Group Data Protection Officer
If you would like to contact us regarding data protection issues, the best way for us to ensure that your enquiry is processed efficiently is for you to contact our Group Data Protection Officer. Of course, you can also contact us in any other way.
So that we can correctly allocate your request, it will help us if you let us know to what extent you have contacted Ravensburger or whether you are referring to a specific offer.
You can contact the Group Data Protection Officer of the Ravensburger Group at
Ravensburger AG
Legal Department - Group Data Protection Officer
Robert-Bosch-Straße 1
88214 Ravensburg
Germany
E-mail: [email protected]
2. Your rights
Please note that different data protection rights may apply to you depending on the country from which you visit our website.
2.1 Rights depending on your country of origin
2.1.1 EU citizens
If you are from a country in the European Union (EU) or the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include the right of access, rectification, erasure, restriction of processing, data portability and the right to object to the processing of your personal data.
If you have consented to the processing of your data, you can revoke this consent at any time with effect for the future. The processing of your data up to the time of the withdrawal of consent remains unaffected and is still permitted.
If we base the processing of your personal data on a balancing of interests, you can object to the processing on the basis of legitimate interests. If you make such an objection, we ask you to tell us the reasons why you do not want us to process your personal data as usual. After you have lodged your objection, we will review the circumstances and either stop or change the data processing, or we will explain our compelling legitimate grounds for continuing to process the data.
Of course, you can object to the processing of your personal data for the purposes of advertising and data analysis at any time.
2.1.2 U.S. citizens
If you are from the USA, you may have special rights under the local data protection laws of the state in which you live. In some states, for example, you have the right to be informed about the personal data collected and to have it deleted.
Users residing in California who have provided Ravensburger with their personal data may request information about the disclosure of certain categories of personal data to third parties for their direct marketing purposes. Such requests must be directed to [email protected]. Within thirty days of receiving such a request, we will provide a list of the categories of personal data that were disclosed to third parties for their direct marketing purposes in the immediately preceding calendar year, together with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve the right not to respond to requests that are not directed to the address specified in this paragraph.
2.2 Citizens from other countries
Many countries have rights that are comparable to those of "EU citizens". This also applies to citizens of the United Kingdom. Regardless of your country of origin, please contact us if you wish to exercise any of these rights. We undertake to process your request carefully and in strict compliance with our legal obligations.
If you are from another country, please check the data protection laws of your country to understand your specific rights. We endeavour to protect the data of all our visitors in accordance with applicable data protection laws.
2.3 Who should be contacted?
We can process your enquiry most efficiently if you send it by e-mail to our Group Data Protection Officer. Of course, you can also contact the company responsible for data processing directly. Please indicate the nature of your interaction with Ravensburger and/or whether you are requesting a specific offer.
We expressly point out that we may have to ask you for identification due to legal requirements and may also take further measures to clearly establish your identity.
3. Possible consequences of missing data
It is possible that we collect data from you due to legal requirements or to fulfil a contract. If you do not provide us with this data to the appropriate extent, this may mean that we cannot fulfil our obligations in full or cannot offer you the service.
4. Possible external recipients of data
4.1 Data processing by processors
In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.
4.2 Disclosure to third parties
We may also pass on your personal data to third parties if we offer participation in promotions, competitions, contracts or similar services together with partners. You will receive more detailed information on this when you provide your personal data or, if the offer is described in more detail in this privacy policy, below.
4.3 Data transfers outside the EEA
If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance when you provide your personal data or as part of this privacy policy.
5. Processing of data of minors
Increased legal requirements apply to the processing of children's and young people's data, which we carefully check and take into account. In principle, our offers are aimed at adults. If we discover that we have inadvertently collected data from children, we will delete this data immediately, provided there are no legal grounds to the contrary. In any case, we will block the data so that it cannot be used for marketing purposes. Please let us know if you discover that your child has used one of our online services and you do not agree with this.
If you provide us with data about your children, we process the data exclusively for the purpose stated in the respective offer and in accordance with your consent or the legal requirements. If, in individual cases, one of our offers is aimed at children and young people under the age of 16, we restrict data processing to the data that is reasonably required for the use of such an offer and only store the data for as long as it is required for the use of the offer. We also provide such offers with a data protection notice that is easy for the target group to understand.
In accordance with legal requirements, we only accept data transfers or data protection consent from persons under the age of 16 with the consent of the person(s) with parental authority.
If we exceptionally allow children and young people under the age of 16 to participate directly in a competition, we will only ask for the data that is absolutely necessary for the competition.
In connection with the processing of children's and young people's data, we take appropriate technical and organisational measures. We do not use this data for marketing purposes.
Children are not always aware of the dangers of digital communication and disclosing data to third parties. Therefore, please educate your children and sensitise them to the dangers. Keep an eye on your children's online activities and take an active part in them!
6. Data processing when visiting our website
When using the website for information purposes, i.e. simply viewing it without registering and without providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security The legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR:
- Your IP address
- which browser you use
- its version and language settings
- which operating system you use
- Date and time of your access, including difference to Greenwich Mean Time (GMT)
- Content of the access (specific website)
- Access status/http status code
- the website from which access is made
This data is stored for the duration of the session and deleted after a maximum of 30 days.
7 Data processing when using our services
7.1 Customer service
If you contact us regarding a service matter, we require your surname, your email address, the subject of your enquiry and your message to us as mandatory information for personal processing. In addition, you can enter your first name and provide us with any other data via your message. We process the personal data you provide in connection with your service enquiry in order to process your service enquiry.
If your request concerns another Ravensburg company, your enquiry may be forwarded to the relevant department if and insofar as this is necessary to process your enquiry.
We also store your data in a customer profile so that we can provide you with the best possible advice for future enquiries. When we send spare parts, we also store the process in order to prevent misuse of our service.
After completing your service enquiry, we will send you an anonymous customer satisfaction survey. We also carry out anonymised analyses of service requests in order to continuously improve our product and service quality.
We delete your data after three years.
7.2 Other offers and functions of our websites
Insofar as our websites contain other offers, in particular time-limited promotions, you will receive information on data protection and the person responsible for the respective offer, unless these are described in this privacy policy.
8. Cookies and your setting options
8.1 Use of cookies on this website
When you use our websites, cookies and similar technologies are stored on your computer. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the organisation that sets the cookie (in this case, us). Cookies cannot execute programmes or transfer viruses to your computer. They are used to make the website more user-friendly and effective overall.
We differentiate between cookies that are absolutely necessary for the technical functions of the website and optional cookies. The latter are used to make the website convenient and functional, to compile anonymous statistics on the use of our website in order to improve it and to show you advertising that is as relevant as possible - both on our website and on third-party websites. You decide which cookies you want to allow. However, you may not be able to use all the functions of the website if you do not allow cookies.
8.2 We use the following categories of cookies:
8.2.1 Technically necessary cookies
These cookies are always required so that the website can be displayed, is technically secure and some other basic functions of the website can be provided. The legal basis for their use is Art. 6 para. 1 sentence 1 lit. b GDPR.
8.2.2 Convenience
These cookies simplify your use of the website and enable more convenient operation. For example, they allow us to show you items that you have placed in the shopping basket during a previous visit or save other settings that you have made so that you can always continue where you left off. The legal basis for this use is your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), which you can revoke at any time by changing your settings, see section 8.4.
8.2.3 Statistics
These cookies enable the Ravensburger Group to statistically analyse visits to and use of our websites. These statistics enable us, for example, to determine visitor numbers and popular content and use this knowledge to improve our offering and our websites. All these statistics and associated data are anonymous. The legal basis for their use is your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), which you can revoke at any time by changing your settings, see section 8.4.
8.2.4 Marketing
These cookies enable us to display personalised and particularly relevant content, including advertising, based on your interests. In order to personalise such content for you, we can evaluate your use of the Ravensburger websites of the above-mentioned companies and determine the relevant content and display it to you. For this purpose, we sometimes use external partners who also enable us to display personalised advertising on other websites. For this purpose, we transmit your data required to use our offers to our partners. These can be found in section 6.3 of this privacy policy. The legal basis for this use is your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), which you can revoke at any time by changing your settings, see section 8.4.
8.3 Tools used
We use various tools that may differ from website to website. If the use of tools is based on your consent, you can give or revoke your consent as described in section 8.4.
8.3.1 Friendly Captcha (bot/spam protection)
Our website uses the "Friendly Captcha" service (www.friendlycaptcha.com).
This service is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany.
Friendly Captcha is a solution that helps us to make it more difficult for automated programmes and scripts (so-called "bots") to use our website and thus to attack our systems and misuse our services.
For this purpose, we have integrated a programme code from Friendly Captcha into our website (e.g. for contact forms) so that the visitor's end device can establish a connection to the Friendly Captcha servers in order to receive a calculation task from Friendly Captcha. The visitor's end device solves the calculation task, which requires certain system resources, and sends the calculation result to our web server. This contacts the Friendly Captcha server via an interface and receives a response as to whether the end device has solved the calculation task correctly. Depending on the result, we can add security rules to requests via our website and, for example, process or reject them.
The data is used exclusively to protect against e.g. spam and bots (automated enquiries) as described above.
Friendly Captcha does not set or read any cookies on the visitor's end device.
IP addresses are only stored in hashed (i.e. mathematically alienated) and one-way encrypted form and do not allow us or Friendly Captcha to draw any conclusions about an individual person.
If personal data is stored, this data will be deleted within 30 days.
The legal basis for processing is our legitimate interest in protecting our website from unauthorised access by automated access, spam protection and protection against other attacks (e.g. mass requests), Art. 6 para. 1 lit. f GDPR.
Further information on data protection when using Friendly Captcha can be found at https://friendlycaptcha.com/legal/privacy-end-users/.
8.3.2 Web analysis with Matomo
a) We use the web analysis tool Matomo on our websites to analyse and check the use of our website. We can use the statistics obtained to improve our offering and make it more interesting for you as a user.
b) We primarily record the interactions between you as a user of the website and our website using cookies, device/browser data, IP addresses and website or app activities. We also record your IP address so that we, as the website operator, can obtain information about the country from which the respective user originates (so-called "IP location determination"). For your protection, however, the IP address is not displayed to us, but is completely masked and not stored. We do not store any personally identifiable information such as the user's email address. We store the anonymised web analysis data for an unlimited period of time.
c) We host Matomo on our own server structure within the European Union. There is therefore no transfer to third parties or outside the EU/EEA.
d) The legal basis for the collection and further processing of the information is your consent (Art. 6 para. 1 sentence 1 lit. a GDPR). You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. In apps, you can reset the advertising ID in the Android or iOS settings. You can revoke your consent via your cookie settings (Section 8.4).
e) The Matomo programme is an open source project. Information from the third-party provider on data protection can be found at matomo.org/privacy-policy/.
8.3.3 Integration of YouTube videos
a) We have integrated YouTube videos into our online offering, which are stored on YouTube.com and can be played directly from our website. The legal basis for the display of the videos is Art. 6 para. 1 sentence 1 lit. a GDPR, i.e. the integration only takes place with your consent.
YouTube is a service provided by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, a company of the Google Group. The provider has certified itself in accordance with the Transatlantic Privacy Framework, so that on the basis of the EU Commission's adequacy decision on the USA, it can be assumed that this processing in the USA takes place at a level of data protection that is adequate for the EU. In addition, we have concluded the necessary data protection contracts with YouTube.
b) By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website, whereby the processing may take place on YouTube/Google servers in the USA. In addition, the above-mentioned basic data such as IP address and timestamp are transmitted. This takes place regardless of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish your data to be associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or customising its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide customised advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.
c) You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. The easiest way to withdraw your consent is via your cookie settings (Section 8.4).
d) Further information on the purpose and scope of data collection and its processing by YouTube can be found in the privacy policy. There you will also find further information on your rights and setting options to protect your privacy: www.google.de/intl/de/policies/privacy.
8.3.4 Integration of Google Maps
a) On some websites we use Google Maps, a service provided by Google (see section 8.3.1 on this and on data protection at Google in the USA). This allows us to show you interactive maps directly on the website and enables you to use the map function conveniently. The legal basis for the use of the maps is Art. 6 para. 1 sentence 1 lit. a GDPR, i.e. the integration only takes place with your consent.
b) By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In this respect, your data may be transmitted to Google servers in the USA (see also section 8.3.1). In addition, the above-mentioned basic data such as IP address and timestamp are transmitted. This takes place regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish your data to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or customising its website. Such an analysis is carried out in particular (even for users who are not logged in) to provide customised advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.
c) You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. The easiest way to withdraw your consent is via your cookie settings (Section 8.4).
d) Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's privacy policy. There you will also find further information on your rights in this regard and setting options to protect your privacy: www.google.de/intl/de/policies/privacy.
8.4 Your setting options
Here you can select your personal settings and revoke your consent.
